CX Coach (VP+)
Company:Mento
Location:North America, Europe
Languages:English
Seniority level:Vp, 20+ years
Experience:20+ years
Skills:
LeadershipPeople ManagementCommunication SkillsMentoringCustomer SuccessCoachingInterpersonal skillsRelationship buildingEmpathyActive listening
Requirements:
Director, vice president, or other customer success/experience leader with 20+ years experience managing customer success/experience teams and coaching individuals Passionate about helping people advance in the workplace to build fulfilling careers and lives Self-aware, with high emotional IQ, and caring about creating a safe space for others to risk being vulnerable Growth-mindset Comfortable working in a constantly-changing startup environment Able to dedicate a minimum of 12+ hours per month to coaching at Mento for the next 24+ months Capacity to give a minimum of three to five hours per week towards Mento
Responsibilities:
Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools Participating in ongoing training sessions to improve coaching abilities and skills Communicating with members via Mento email or chat Being an integral member of the Mento coaching community by sharing coaching tools and insights Acting with kindness, respect, and empathy as an ambassador of the Mento community
