Orum

Orum is a wholesale distributor of automotive spare parts, lubricants, equipment, and accessories along with training and workshop services.

251-500 employees
Automotive
Private Company

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions5

Candidates must be based in Mexico - we are not considering candidates in other locations at this time.Full-TimeSales SoftwarePosted
  • Efficiently manage a high-volume, multi-channel ticket queue within our ticketing application.
  • Respond to all incoming tickets within internal SLA to ensure immediate customer acknowledgment.
  • Maintain an average resolution time that aligns to internal SLA.
  • Resolve the majority of inbound customer queries independently using available resources.
  • Execute rigorous data capture discipline by gathering critical raw technical data.
  • Perform thorough due diligence and complete required technical templates when escalating unresolved issues.
  • Proactively surface process gaps, documentation needs, or trending product usability challenges.
  • Build strong cross-functional relationships and collaborate with internal teams.
Data AnalysisTechnical supportCustomer support+1 more
Showing 1 of 5 positions

About Orum

Orum revolutionizes outbound sales by empowering teams with an AI-powered live conversation platform. You will join a company dedicated to helping sales professionals connect, listen, and sell more effectively. Their innovative platform automates manual dialing tasks, allowing reps to engage in more meaningful conversations. Orum's solutions are used by thousands of sales teams, helping them connect 5x faster and generate millions in new pipeline every month. They also offer an AI coaching suite to improve conversation impact.

How We Work

Orum is a remote-first company, valuing output over physical presence. They foster a respectful, inclusive, and collaborative environment, guided by values like excellence, accountability, integrity, and stewardship. You'll find a team that emphasizes first principles thinking, simplicity, ownership, and judgment. Collaboration extends across teams, with marketing and sales working closely, even spending time on the virtual sales floor together.

Engineering at Orum

Orum's engineering team tackles complex challenges in building scalable systems for real-time, high-volume workflows. This includes routing calls with an event-driven SIP Softswitch and processing audio streams for advanced speech recognition. You'll contribute to a product that automates tedious sales tasks, such as filtering voicemails and navigating phone directories. The team emphasizes continuous adaptation and iteration, rebuilding parts of the platform to leverage new technologies and stay modern. Current technologies include Node.js, TypeScript, React, Ruby, PostgreSQL, Google Cloud Platform, and FreeSWITCH.

Why Join Us

  • Shape the future of sales by building impactful AI-powered tools that solve real-world problems.
  • Work in a remote-first culture that prioritizes work-life balance with flexible PTO and monthly 'Orum Fridays'.
  • Enjoy significant growth opportunities, with a clear path for career progression within the company.
  • Contribute to a company that embraces technical excellence, ownership, and innovative problem-solving.
  • Collaborate with a supportive and capable team, where executive leadership actively engages to ensure your success.

Benefits & Perks

  • Competitive salary and meaningful stock options.
  • 90% coverage for employees and dependents for healthcare, dental, and vision insurance.
  • Flexible vacation policy and 30+ paid holidays annually, including the first Friday of every month off and a two-week year-end break.
  • 401(k) and financial planning support.
  • Parental leave for primary or secondary caregivers.
  • $1,000 equipment reimbursement for home office setup.
  • Company retreats and meetups for in-person connection.
  • Company ERG: Women of Orum (WOO).

Tech Stack

serverframeworkshopmediaweb_serverwidgets

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