Customer Support Executive (HK) - PH Remote
Company:Sleek
Location:Philippines
Languages:English
Seniority level:Entry, 0-2 years
Experience:0-2 years
Skills:
CollaborationProblem SolvingAccountingAttention to detailComplianceEnglish communicationTroubleshootingCustomer support
Requirements:
Minimum 0-2 years experience in customer support Bachelor Degree in Accounting Fluent in English (written and spoken) Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus Customer-First Mindset (fintech, SaaS, or professional services preferred) Self-motivated with a quiet workspace and stable internet connection Basic knowledge of Hong Kong business regulations (desired) Experience in a fast-paced startup/scale-up environment (desired) Mandarin and/or Cantonese (desired)
Responsibilities:
Follow up with clients for feedback and document submissions Resolve customer inquiries via email, live chat, and phone Guide clients through Sleek’s digital platforms Troubleshoot issues related to business incorporation, accounting, and compliance Collaborate with Sales, Compliance, Corporate Secretary, Accounting and Tech teams Identify recurring customer pain points and suggest improvements
