Customer Support Executive (HK) - PH Remote
Company:Sleek
Location:Philippines
Languages:English
Seniority level:Entry, 0-2 years
Experience:0-2 years
Skills:
CollaborationProblem SolvingAccountingAttention to detailComplianceTroubleshootingCustomer supportEnglish communication
Requirements:
Minimum 0-2 years experience in customer support. Bachelor Degree in Accounting. Fluent in English (written and spoken). Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus. Customer-First Mindset. Self-motivated with a quiet workspace and stable internet connection. Basic knowledge of Hong Kong business regulations (nice to have). Experience in a fast-paced startup/scale-up environment (nice to have). Mandarin and/or Cantonese proficiency (nice to have).
Responsibilities:
Follow up with clients for feedback and document submissions. Resolve customer inquiries via email, live chat, and phone. Guide clients through Sleek’s digital platforms. Troubleshoot issues related to business incorporation, accounting, and compliance. Collaborate with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams. Identify recurring customer pain points and suggest improvements.
