Own the transaction process from executed contract to closing. Act as the primary point of contact for clients, agents, lenders, title companies, and cooperating agents. Identify potential problems early and solve them proactively. Serve as a trusted resource to agents. Keep every transaction organized, documented, and compliant. Practice good judgment when navigating competing priorities, client needs, and tight deadlines. Use AI / AI Agents to constantly improve the process. Constantly look for ways to improve the client and agent experience, and practice your craft to elevate your skills.