Client Advocate III (Virtual-East Region)
Company:Toshiba Global Commerce Solutions - External
Location:United States, EST, PST
Languages:English
Seniority level:Lead, 8+ years
Experience:8+ years
Skills:
Project ManagementOracleAccount ManagementClient relationship management
Requirements:
Bachelor's Degree with 8+ years of experience, or equivalent combination. Experience working in multiple systems (Oracle, Service Now, iSupport, etc).
Responsibilities:
Monitor calls, create calls for customers, and escalate tickets. Manage large and complex client accounts, including meetings, escalations, inquiries, and inventory support. Oversee client advocate support and delivery management, including SLA performance and logistics escalations. Handle parts/equipment escalations and sourcing. Manage financial aspects, including forecasting revenue/cost and P&L. Create customer reports on vendor operations and service reviews. Manage vended services accounts, including procurement and invoicing. Interact with sales executives for renewals and new opportunities.
