Customer Success Retention Advisor (Bilingual English/Spanish)

Proven, hands-on experience in customer success, retention/reactivation, sales or similar roles Experience with CRM software like Salesforce, Zowie, Google Suite Excellent communication, persuasion, and negotiation skills Strong problem-solving abilities with a positive and proactive attitude Demonstrable experience in organization and time management Fluency or native in Spanish

Proactively engage with customers showing signs of churn risk Implement retention strategies to maintain customer engagement Identify opportunities for upselling and cross-selling Collaborate with other teams to develop migration plans Conduct satisfaction surveys Provide product support Manage payment issues Handle account reactivations