- Manage the end-to-end post-sale relationship for merchant and enterprise partners.
- Onboard and launch new customers while building relationships with key decision-makers.
- Monitor account usage and health metrics, including ARR, churn, and NPS, to identify and mitigate risks.
- Serve as the internal voice of the customer to influence the product and engineering roadmap.
- Collaborate cross-functionally with supply, support, sales, and leadership to resolve issues.
- Utilize AI tools daily for account summaries, reporting, and issue triage.
- Develop and scale customer success processes in a startup environment.
RESTful APIsAccount ManagementCustomer Success