Customer Success Manager

3-5 years of experience in Customer Success in the B2B SaaS space. Proven experience managing a large book of accounts with varying needs. Previous startup experience. Strong understanding of customer retention strategies and handling escalations effectively. Excellent communication skills. Ability to build trust quickly and foster strong customer relationships. Organized, self-motivated, and able to manage competing priorities with minimal oversight. Familiarity with the last-mile delivery or logistics industry is a plus.

Manage a large, diverse book of accounts, ensuring customer success. Drive customer retention and reduce churn. Handle customer escalations with urgency and empathy. Provide training, enablement, and best practice guidance to customers. Serve as the voice of the customer internally. Track account health metrics and identify expansion opportunities. Develop account success plans for strategic customers. Contribute to building scalable customer success processes.