Care Coordinator
40000 - 50000 USD per year
Company:Pomelo Care
Location:United States
Languages:English
Seniority level:Middle, 4+ years
Experience:4+ years
Skills:
Project CoordinationCross-functional Team LeadershipOperations ManagementAdministrative ManagementBusiness OperationsMicrosoft ExcelProblem SolvingCustomer serviceAttention to detailOrganizational skillsComplianceAdaptabilityRelationship buildingEmpathyClient relationship managementStrong communication skills
Requirements:
4+ years healthcare administration experience, ideally within virtual care. Familiarity with SDOH platforms and referrals. Results-oriented operator who moves fast. Meticulous attention to detail. Goes the extra mile for patients. Comfort with ambiguity. Ability to work cross-functionally with clinicians. Passionate about maternal and child health.
Responsibilities:
Provide care navigation support for patients needing help finding providers or connecting to social services. Monitor member support phone line and answer patient questions. Complete eligibility checks and manage the patient offboarding process. Manage patient scheduling, prioritization, reminders, and provider schedule optimization. Manage referrals to the health plan's Case Management team. Collaborate to develop new workflows for improved care coordinator efficiency.
