Care Concierge Coordinator (Member Experience Rep)- Remote

Have at least 3 years of experience in healthcare focusing on care coordination or related roles. Demonstrate 3 or more years of customer service, case management preferably in healthcare. Call center experience is a plus. Ability to problem-solve and adapt to changing working conditions. Effective communicator with a high attention to detail. Experience with Amazon Connect is desirable. High school diploma or GED.

Accept ownership for managing new and existing therapy requests. Comprehensively assess member treatment needs and collaborate with providers. Maintain accurate and thorough documentation of all interactions. Continuously monitor and evaluate member's therapy plans. Balance multiple responsibilities including case management. Advocate for members' needs and help navigate barriers. Provide information and resources to assist members. Resolve member cases and inquiries efficiently. Communicate member progress and foster positive relationships.