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Care Concierge Coordinator (Member Experience Rep)- Remote

Posted 26 days agoViewed

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💎 Seniority level: Middle, at least 3 years

📍 Location: United States, ET, NOT STATED

💸 Salary: 24.0 USD per hour

🔍 Industry: Healthcare

🗣️ Languages: English, Bilingual is a plus

⏳ Experience: At least 3 years

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceAttention to detailEmpathy

Requirements:
  • Have at least 3 years of experience in healthcare focusing on care coordination or related roles.
  • Demonstrate 3 or more years of customer service, case management preferably in healthcare.
  • Call center experience is a plus.
  • Ability to problem-solve and adapt to changing working conditions.
  • Effective communicator with a high attention to detail.
  • Experience with Amazon Connect is desirable.
  • High school diploma or GED.
Responsibilities:
  • Accept ownership for managing new and existing therapy requests.
  • Comprehensively assess member treatment needs and collaborate with providers.
  • Maintain accurate and thorough documentation of all interactions.
  • Continuously monitor and evaluate member's therapy plans.
  • Balance multiple responsibilities including case management.
  • Advocate for members' needs and help navigate barriers.
  • Provide information and resources to assist members.
  • Resolve member cases and inquiries efficiently.
  • Communicate member progress and foster positive relationships.
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