Patient Care Operations and Enrollment Coordinator - BridgeHealthAI
Company:Pear VC
Location:Massachusetts
Languages:English, Spanish
Seniority level:Entry, 1+ year
Experience:1+ year
Skills:
Artificial IntelligenceProject CoordinationMicrosoft ExcelProblem SolvingCustomer serviceMentoringOrganizational skillsWritten communicationComplianceMicrosoft Office SuiteInterpersonal skillsRelationship buildingFluency in EnglishEmpathyVerbal communicationReportingTrainingTroubleshootingCRM
Requirements:
Must live in Massachusetts Bilingual (English + Spanish) License and Experience enrolling patients in benefits such as MassHealth/ConnectorCare — as a CHW, Navigator, CAC, or Patient Access Specialist Ability to support patients primarily by phone, text, and email Comfort using new technology (e.g., AI tools like ChatGPT) Able to filter + work from organized patient task queues 1+ year experience in benefits, patient navigation, care coordination, or enrollment assistance Strong documentation + organizational skills
Responsibilities:
Conduct high-volume outreach (phone, SMS, email) to patients + community organizations Assist patients in Spanish when needed Enroll and assist patients with MassHealth, Medicaid, and ConnectorCare applications/renewals Identify eligibility for programs such as SNAP, WIC, LIHEAP, RAFT, EITC, etc. Use tooling to work structured patient task queues efficiently Verify insurance coverage + help patients understand next steps Connect patients to community programs and social services Confirm availability/logistics for clinical and social services Accurately document interactions and outcomes Flag urgent + complex cases for escalation Provide workflow + product feedback
