Patient Care Operations and Enrollment Coordinator - BridgeHealthAI
P
Pear VCHealthcare Technology
MassachusettsPart-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Spanish
- Experience
- 1+ year
- Required Skills
- Artificial IntelligenceProject CoordinationMicrosoft ExcelMicrosoft Office SuiteProblem SolvingCustomer serviceMentoringOrganizational skillsWritten communicationComplianceInterpersonal skillsRelationship buildingFluency in EnglishEmpathyVerbal communicationReportingTrainingTroubleshootingCRM
Requirements
- Must live in Massachusetts
- Bilingual (English + Spanish)
- License and Experience enrolling patients in benefits such as MassHealth/ConnectorCare — as a CHW, Navigator, CAC, or Patient Access Specialist
- Ability to support patients primarily by phone, text, and email
- Comfort using new technology (e.g., AI tools like ChatGPT)
- Able to filter + work from organized patient task queues
- 1+ year experience in benefits, patient navigation, care coordination, or enrollment assistance
- Strong documentation + organizational skills
Responsibilities
- Conduct high-volume outreach (phone, SMS, email) to patients + community organizations
- Assist patients in Spanish when needed
- Enroll and assist patients with MassHealth, Medicaid, and ConnectorCare applications/renewals
- Identify eligibility for programs such as SNAP, WIC, LIHEAP, RAFT, EITC, etc.
- Use tooling to work structured patient task queues efficiently
- Verify insurance coverage + help patients understand next steps
- Connect patients to community programs and social services
- Confirm availability/logistics for clinical and social services
- Accurately document interactions and outcomes
- Flag urgent + complex cases for escalation
- Provide workflow + product feedback
View Full Description & ApplyYou'll be redirected to the employer's site
