- Oversee the daily operation of the clinical practice and ensure processes support a high-quality patient experience.
- Lead, coach, and develop the Patient Care Coordinator (PCC) team through regular 1:1s and performance reviews.
- Manage patient operations including onboarding, renewals, offboarding, and cross-departmental coordination.
- Own operational workflows in systems like Monday.com, EMR, Spruce, and Google Workspace.
- Develop and maintain Standard Operating Procedures (SOPs) to standardize processes and reduce risk.
- Monitor physician capacity, performance metrics, and renewal pipeline health.
- Ensure compliance with HIPAA, oversee physician credentialing and licensing, and manage regulatory requirements.
- Partner with Finance and Legal on administrative, budgetary, and risk management initiatives.
Project ManagementCRMGoogle Workspace