- Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel
- Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time
- Maintain accurate, compliant patient documentation within our EMR system
- Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication
- Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment
- Participate in after-hours on-call rotation to support continuity of care
- Contribute to quality improvement initiatives and operational efficiency projects
DocumentationEHRHIPAA