- Receive, triage, and respond to inbound requests from patients, providers, pharmacies, and insurance plans.
- Assist with virtual care activities under clinician direction, including documenting medical history and medication refills.
- Coordinate referrals, pharmacy inquiries, and authorization of services or equipment.
- Manage patient portal administration and route incoming correspondence.
- Support patients and staff with video visit technology and clinician connections.
- Maintain confidentiality of protected health information and adhere to privacy policies.