Community CX Specialist
Company:Activate Talent
Location:Philippines, EST
Languages:English
Seniority level:Entry, 2+ years
Experience:2+ years
Skills:
JiraCommunication SkillsProblem SolvingCustomer serviceAttention to detailTime ManagementWritten communicationMultitaskingEmpathy
Requirements:
2+ years in customer experience, community management, or influencer/creator support. Exceptional written communication skills. Strong multitasking and time-management skills. Familiarity with CX platforms (e.g., Zendesk, Gorgias, HubSpot). Familiarity with major social platforms (TikTok, Instagram). Collaborative, empathetic, resourceful mindset. Genuine enthusiasm for skincare and the brand's mission.
Responsibilities:
Serve as the primary point of contact for ambassadors, responding to inquiries across email, platform inboxes, and social channels. Troubleshoot issues and questions with empathy, escalating as needed. Guide new ambassadors through the application and onboarding process. Support review and processing of ambassador applications. Assist in content review and moderation. Manage tickets through CX platforms, ensuring timely and accurate responses. Maintain internal FAQs, response templates, and escalation guides. Identify recurring issues or trends and proactively propose solutions. Monitor community sentiment and flag emerging themes, questions, or opportunities. Contribute to weekly and monthly reporting with qualitative insights.
