Community Moderator

2+ years of experience in community moderation or social/community support Hands-on Discord moderation experience Active PC gamer with a strong understanding of gaming culture Strong written communication skills Sound judgment under pressure Experience engaging with users across social platforms and public-facing channels Ability to identify qualitative patterns and summarize clearly Comfortable handling multiple platforms and switching contexts quickly Reliable, self-directed, and consistent in enforcing rules and guidelines Experience moderating Reddit and other social platforms beyond Discord (preferred) Experience supporting a gaming platform, live service, or software product (preferred) Familiarity with moderation tools, bots, reporting queues, or helpdesk systems (preferred) Experience documenting guidelines, macros, or internal moderation notes (preferred) Familiarity with feedback pipelines (e.g., Featurebase) (preferred) Understanding of best practices for public responses and reputation management (preferred)

Engage with players and guide users to resources Encourage positive discussion and reinforce community culture Maintain an on-brand voice across platforms Collect player feedback and surface common concerns Moderate Discord and social channels according to guidelines Enforce rules consistently (warnings, removals, bans) Detect and respond to spam, harassment, and misinformation De-escalate tense situations calmly Document moderation actions and recurring issues Identify recurring questions, pain points, and sentiment shifts Spot trends related to releases, outages, or policy updates Flag issues early before they escalate Recommend improvements to FAQs and documentation Escalate urgent concerns to the Support lead Surface high-impact feedback to Product and Engineering teams Coordinate with Marketing or Comms during sensitive situations Provide clear context when escalating issues