5CA CX Management Referral (All Languages)
Company:5CA Referrals
Location:Worldwide
Languages:English
Seniority level:Manager, Required
Experience:Required
Skills:
LeadershipPeople ManagementOperations ManagementCommunication SkillsCustomer serviceCoachingExcellent communication skillsTeam managementEnglish communication
Requirements:
Speak English at a near-native level Speaking an additional language, besides English, at a near-native level is a huge plus Available to work full-time Experience as a Team Lead/Operations Manager/Operations Director (depending on the role) in a previous position is a must Dedicated, quiet work space, located within your own home Minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120-150 ms Minimum of 8 GB RAM Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer An Intel Core i5-8260U or better An Integrated Graphics card A smartphone usable for two-factor authentication that runs at least Android 10.0 or newer or Apple iOS 16.0 or newer
Responsibilities:
Lead by example Motivate team members to give their best performance Help people understand the value of their work Experienced leadership, coaching, and queue management People management skills Good understanding of contact center metrics Reliability and capacity to prioritize tasks Able to work under pressure and deal with changes in a dynamic work environment Strong leadership and empathetic skills
