Technical Account Manager

2-4 years of technical support experience with demonstrated customer success orientation. Strong analytical skills for identifying patterns and trends in support data. Proven experience in customer-facing roles with a consultative problem-solving approach. Advanced troubleshooting skills focused on root cause analysis and prevention. Excellent communication skills for presenting strategic recommendations. Experience with SQL databases and basic data analysis capabilities. Understanding of enterprise software architecture and system optimization principles. Customer success mindset with a focus on proactive relationship management. Ability to think strategically about customer outcomes and value demonstration. Strong organizational skills for managing multiple customer initiatives.

Analyze support trends and customer usage patterns to identify optimization opportunities. Develop proactive solutions and recommendations to prevent recurring issues. Create customer-specific guidance and best practices for system utilization and ROI. Collaborate with customers to implement preventative measures and process improvements. Contribute to value-added service offerings and premium support methodologies. Serve as a strategic advisor to paid support customers for better outcomes.