Technical Account Manager
Company:Transact Campus
Location:United States
Languages:English
Seniority level:Middle, 2-4 years
Experience:2-4 years
Skills:
SQLData AnalysisCustomer SuccessAccount ManagementTroubleshootingProcess improvementTechnical support
Requirements:
2-4 years of technical support experience Strong analytical skills Proven experience in customer-facing roles Advanced troubleshooting skills Excellent communication skills Experience with SQL databases Understanding of enterprise software architecture
Responsibilities:
Analyze support trends and customer usage patterns Develop proactive solutions and recommendations Create customer-specific guidance and best practices Collaborate with customers to implement preventative measures Contribute to value-added service offerings
