Director Customer Advocacy (Remote from Bulgaria)

Extensive experience building and scaling customer advocacy, customer marketing, or reference programs within enterprise technology or SaaS environments Demonstrated ability to influence complex, cross-functional organizations and align diverse stakeholder priorities Proven leadership experience at director level, including managing, mentoring, and developing high-performing teams Strong understanding of how customer storytelling impacts buyer journeys, pipeline progression, and go-to-market success Excellent communication and relationship-building skills, with confidence engaging senior and executive-level audiences Ability to work autonomously in a fully remote, asynchronous environment while maintaining alignment across regions Experience measuring and reporting the commercial impact of advocacy initiatives through data-driven metrics

Design, lead, and scale customer advocacy and reference programs across EMEA Build strong partnerships with sales, marketing, customer success, product, and communications teams Establish and track clear advocacy KPIs Develop and maintain executive-level relationships with key customers Own the full advocacy lifecycle, from advocate identification and onboarding to ongoing engagement Prioritize and manage advocacy requests tied to strategic deals and regional initiatives Continuously evolve advocacy programs, formats, and engagement models