Associate Account Manager

1+ years of experience in account management, client success, or sales, with a focus on Payor accounts Experience in B2B2C mental health-related industries is highly preferred Excellent communication and interpersonal skills Strong project management and organizational skills Experience with CRM software (Salesforce, HubSpot, etc.) Experience with data-driven decision-making Results-oriented Proactive, self-motivated, and able to work independently Empathetic and customer-focused

Develop and maintain strong client relationships Serve as the main point of contact for existing accounts Act as the main liaison between Account Management and Payor Success teams Collaborate with Sales, Marketing, and Product teams Provide feedback to product and engineering teams Collaborate with Revenue Cycle Management and Finance teams Drive account growth by identifying upsell and cross-sell opportunities Lead quarterly business reviews (QBRs) with clients Ensure contract renewals and prevent churn Manage and lead ongoing annual rate increases Collaborate with Implementation and Customer Success teams for seamless onboarding Monitor client engagement and utilization Maintain detailed records of client interactions using CRM software Monitor account health metrics Report on account performance and provide insights to senior leadership