Healthcare Account Management Associate
New
R
RulaHealthcare
Remote - United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceAccount ManagementCRM
Requirements
- 2+ years of related professional experience in account management, customer success, or sales
- Experience using a CRM (Salesforce preferred)
- Experience in a role with measurable performance expectations
- Experience working in an external customer-facing role with effective communication (written and verbal)
- Must reside in the Chicago, Atlanta, or Miami metro areas
- Demonstrated comfort with a field-based role requiring regular in-person visits (60% time spent on-site)
- Demonstrated ability to manage a portfolio of accounts and prioritize outreach based on activity data
- Reliable transportation
- 1+ years experience at a high-growth start-up (preferred)
- Strong verbal skills, comfortable making high-volume outbound calls and running structured conversations with busy professionals (preferred)
- Ability to identify why an account is underperforming and develop a clear action plan to address it (preferred)
- Experience in healthcare, health tech, or working directly with physician practices (preferred)
- Demonstrated track record of moving accounts from low to high engagement within a defined timeframe (preferred)
- Experience with formal sales or account management methodologies (preferred)
Responsibilities
- Manage a portfolio of physician practices that have already begun referring patients to mental health care through Rula
- Deepen relationships with practices and increase referral consistency over time
- Engage in direct conversation with providers and practice staff both in-person and remotely
- Understand workflow challenges of practices
- Help practices make mental health referrals a routine part of patient care
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