Chief of Staff

8–12+ years of experience in operations, strategy, or leadership roles within fintech, payments, or B2B platforms. Proven experience leading operational turnarounds or scaling early-stage organizations. Strong understanding of cross-border payments, compliance, or regulated environments. Hands-on experience designing and implementing AI-driven or automated workflows. Advanced proficiency with CRM systems (Zoho, Pipedrive, Salesforce, or HubSpot). Experience working across Global South or diaspora-led markets (ideal). Familiarity with agentic AI frameworks, orchestration tools, and modern LLM ecosystems (ideal). Experience building OKR systems, dashboards, and performance management frameworks (ideal).

Translate strategic priorities into operational plans and roadmaps. Own leadership cadences, agendas, and decision tracking. Drive cross-functional alignment and accountability. Diagnose operational bottlenecks and design/implement SOPs, runbooks, and RACI frameworks. Build and maintain a single source of truth through dashboards and reporting. Design and deploy agentic AI workflows to automate operational processes. Define agent responsibilities, orchestration logic, and human-in-the-loop controls. Ensure governance, auditability, and safe deployment of AI-driven workflows. Partner with Legal and Compliance to ensure audit-ready and regulator-aligned workflows. Ensure data protection, regional compliance, and escalation mechanisms. Improve pipeline velocity, partner onboarding, and CRM discipline. Remove operational friction for external partners. Build and mentor an operations and AI-focused team. Foster a culture of documentation, accountability, and continuous improvement.