Chief of Staff

8–12+ years of experience in operations, strategy, or leadership roles within fintech, payments, or B2B platforms. Proven experience leading operational turnarounds or scaling early-stage organizations. Strong understanding of cross-border payments, compliance, or regulated environments. Hands-on experience designing and implementing AI-driven or automated workflows. Advanced proficiency with CRM systems (Zoho, Pipedrive, Salesforce, or HubSpot). Familiarity with agentic AI frameworks, orchestration tools, and modern LLM ecosystems. Experience building OKR systems, dashboards, and performance management frameworks.

Translate strategic priorities into operational plans, OKRs, and roadmaps. Own leadership cadences, agendas, follow-ups, and decision tracking. Diagnose operational bottlenecks and design/implement SOPs. Build repeatable, scalable processes and a single source of truth. Design and deploy agentic AI workflows to automate processes. Ensure governance, auditability, and safe deployment of AI workflows. Partner with Legal and Compliance to ensure audit-ready workflows. Improve pipeline velocity, partner onboarding, and CRM discipline. Build and mentor an operations and AI-focused team. Foster a culture of documentation, accountability, and continuous improvement.