Customer Success Manager

At least 3+ years of B2B experience, with 1–2+ years supporting enterprise-level customers. Strong technical curiosity: experience with SaaS integrations, APIs, SSO, IDPs (Okta, Azure AD, Google Workspace), HRIS, and IT ecosystems. Previous experience in the IGA (Identity Governance Administration) industry. Skilled at translating raw data into clear cost and time savings for customers. Analytical and data-driven—able to evaluate processes and recommend improvements. Familiarity with Salesforce, ChurnZero, Loom, Notion, Intercom, or similar tools. Strong start-up mindset and ability to take ownership and get things done. Strong interest or background in security, compliance, or governance. Familiarity with security frameworks, compliance standards, and regulations across multiple industries.

Serve as a trusted advisor for enterprise customers, guiding them from onboarding through renewal. Shape SaaS strategy and drive measurable value for stakeholders. Build lasting partnerships rooted in trust, empathy, and operational excellence. Drive timely renewals, facilitate expansion conversations, negotiate effectively, and forecast accurately. Partner directly with CISOs, IT leaders, and compliance teams.