Overnight Customer Support Engineer

BS degree or equivalent work experience. At least 1-3 years of relevant work experience in a JavaScript environment. Experience with frontend frameworks (e.g. React, Vue, Angular) and performant SaaS environment. Comfortable understanding of HTML and browser development tools for debugging, testing, and optimizing. Incredible customer service skills. Excellent listening, communication and interpersonal skills, both written and verbal. Strong ability to work independently and collaboratively with internal and external teams. Ambitious problem solver and proactive self educator.

Providing technical support for Merchants and Partners through our internal ticketing system. Creating new documentation or updating existing documentation as required. Preparing reports on technical issues that require further investigation or action by other departments within the company. Resolving complex technical issues by analyzing problems, testing solutions, and recommending changes to existing systems. Installing new software and upgrading existing software to ensure that it continues to function properly. Coordinating with other departments within the company to ensure that any issues are addressed quickly and efficiently. Troubleshooting problems with software programs and networks to identify and resolve issues. Suggesting improvements in work processes, procedures, or policies to increase efficiency and productivity.