Director of Implementation

6 or more years of experience of project management in healthcare technology, virtual healthcare, or equivalent roles 3+ years experience leading complex enterprise implementations within health systems and practices, and payers Bachelor’s degree in information systems, health informatics, healthcare administration, or a related field Demonstrated success building an implementation function from the ground up and scaling repeatable delivery frameworks Hands-on experience supporting EHR integrations and healthcare data exchanges (e.g., HL7, FHIR)

Own planning, coordination, and execution of multi-site, enterprise-level implementations Develop and manage project plans, timelines, resourcing models, and risk mitigation Serve as the senior escalation point for implementation risks, delivery blockers, and customer readiness issues Hands-on execution of customer onboarding, technical integrations, training materials and support prior to launch Collaborate with Clinical partners to validate operational readiness Oversee system integration efforts including EHR/EMR interfaces Collaborate with Engineering and Product teams to manage configurations, enhancements, and customer-specific requirements Build strong internal partnerships to ensure implementation learnings inform product roadmap, clinical protocols, and operational processes Oversee the full lifecycle deployment of new products Drive continuous improvement of implementation methodologies, playbooks, and tools Lead, mentor, and develop the implementation organization Establish performance metrics and capacity models to scale delivery efficiently Foster a culture of accountability, collaboration, and customer-centricity