Sr. Client Success Manager
Company:Darkroom
Location:United States, Lisbon
Languages:English
Seniority level:Senior, 5+ years
Experience:5+ years
Skills:
Business DevelopmentGoogle AnalyticsStrategyMicrosoft ExcelPresentation skillsRelationship buildingAccount ManagementClient relationship managementSales experienceMarketingDigital MarketingCRM
Requirements:
At least 5+ years experience in a client-facing account management role across digital media, marketing or digital sales Agency or AdTech experience a plus Deep understanding of eCommerce, digital advertising, and performance marketing Highly proficient in Word, Excel, PowerPoint, Notion, Google Docs, Online CRM tools (E.g. Hubspot) Strong presentation skills
Responsibilities:
Master understanding of Darkroom’s solutions suite and value proposition Expand, retain and upsell services across account portfolio Work alongside sales team to uncover marketing goals and identify relevant services Create and manage effective team relationship between stakeholders Support new business growth and client strategy Develop marketing reports and client-facing account deliverables Build and maintain strong direct client relationships Monthly and quarterly revenue forecasting and account plans Opportunity to manage, motivate, and develop a team of Account Leads
