Customer Success Operations Manager (Canada Only)
86000 CAD per year
Company:FreeWill
Location:Canada
Languages:English
Seniority level:Manager, 4-5 years
Experience:4-5 years
Skills:
Project ManagementAgileData AnalysisDocumentationProblem SolvingCustomer SuccessCross-functional collaborationProcess improvement
Requirements:
- 4-5 years of experience in SaaS customer success operations
- Experience building and maintaining automated workflows in a CS tool
- Demonstrated ability to lead large, complex projects
- Strategic, analytical thinker & proactive problem solver
- Thorough, with keen attention to detail & accuracy
- Ability to learn new tools quickly and independently
- Superior written and verbal communication skills
Responsibilities:
- Drive continuous process improvement and operational excellence
- Manage onboarding processes
- Iterate automated workflows
- Provision new partner landing pages
- Ensure systems are functioning with minimal errors
- Leverage workflows to provide data for business decisions
- Lead the design, implementation, and launch of new PS processes
- Build workflow automation, manage existing workflows, troubleshoot ChurnZero issues
- Participate on GTM teams
- Review data & processes to identify opportunities to improve key team KPIs
- Manage Partner Success processes to ensure timely and accurate execution
- Develop and maintain process documentation, troubleshooting resources, and training materials
- Act with FreeWill’s values
