(Canada) Sr. Customer Success Manager, Enterprise

Experience in a customer-facing role within a Saas/tech company. Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers. Proven track record of sustaining and growing relationships. Exceptional relationship builder accustomed to taking initiative in fast-paced environments. Strong written and oral communication and presentation skills. Ability to work independently in a remote environment. Proven proficiency in data analysis including interpreting and translating results. Bachelor’s degree in a relevant field or equivalent practical experience. Experience using a CRM tool (Salesforce and/or Gainsight).

Manage and provide world-class partnerships to clients. Ensure clients optimize the use and value of PointClickCare’s solutions. Own and deliver joint customer success plans. Act as a Trusted Advisor and Business Partner. Leverage PointClickCare customer success methodology. Provide early warning and turnaround strategies for customer health and churn mitigation. Act as a point of escalation and develop save plans for at-risk accounts.