Manager, Success Operations
120700 - 156200 USD per year
Company:Thumbtack
Location:Ontario, British Columbia
Languages:English
Seniority level:Manager, 10+ years
Experience:10+ years
Skills:
LeadershipProject ManagementSQLArtificial IntelligenceBusiness AnalysisData AnalysisMachine LearningSalesforceCross-functional Team LeadershipOperations ManagementStrategyBusiness OperationsProduct AnalyticsMentoringTeam managementStakeholder managementStrategic thinkingProcess improvement
Requirements:
10+ years in Customer Success Ops, Marketplace Ops, Revenue Ops, BizOps, or similar operational roles. Experience in a marketplace, gig economy platform, or fast-moving consumer/SMB-facing ecosystem. Strong executive presence with ability to influence C-level stakeholders. Experience building and managing tools/workflows across Salesforce, Gainsight, Looker, or internal systems. Demonstrated success leading operators or analysts across product and GTM. Ability to translate marketplace problems into frameworks and actionable plans. Strong analytical background; SQL proficiency preferred.
Responsibilities:
Develop operational strategy for Customer and Pro Success teams. Own headcount and capacity forecasting models. Deploy AI automation and optimize tech stack. Drive cross-functional execution with Product, Sales, and Service. Design and scale manual fulfillment workflows. Establish business review cadence. Lead and up-level a team of operators and analysts.
