Senior Customer Success Manager, Enterprise
97650 - 122400 CAD per year
Company:Greenhouse
Location:Canada
Languages:English
Seniority level:Senior
Skills:
LeadershipProject ManagementHR ManagementCross-functional Team LeadershipStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringNegotiationCoachingRelationship buildingProblem-solving skillsCritical thinkingAccount ManagementTeamworkClient relationship managementRelationship managementStakeholder managementStrategic thinkingProcess improvementCustomer SuccessSaaS
Requirements:
Experience in Customer Success as a Customer Success Manager, Account Manager, or similar role. Background managing complex, global Enterprise accounts. Formal or informal project management expertise. Experience collaborating with and orchestrating a large cross-functional account team. Background in SaaS, a plus. Background in HR or Talent Acquisition, a plus.
Responsibilities:
Provide strategic direction for clients on Greenhouse products and within their fields of expertise. Illustrate business value by defining clear metrics and proof points for all customer engagements. Act as a trusted advisor to clients and become an extension of the customer’s team. Establish and grow relationships throughout the organization. Utilize data to provide product and strategy recommendations. Develop a vision that motivates others to achieve their goals. Identify complex upsell opportunities and assist in renewing and expanding Enterprise customer contracts. Orchestrate success by working closely with internal teams to deliver value for customers, solve complex problems, and improve internal processes.
