Technical Customer Success Manager (Remote from Virginia)

6+ years of experience in customer success, account management, or technical consulting with enterprise-level SaaS or infrastructure accounts Strong understanding of cloud infrastructure (AWS, Azure, GCP) Strong understanding of DevOps practices Strong understanding of infrastructure-as-code (IaC) tools such as Terraform Strategic mindset Exceptional communication and relationship-building skills Project management experience Problem-solving and proactive approach Data-driven mindset Startup-compatible, hands-on attitude SQL skills (bonus)

Own the customer lifecycle from onboarding to adoption, expansion, and renewal Develop trusted relationships with CTOs, VPs of Engineering, and DevOps leaders Drive value realization by defining success metrics and delivering measurable outcomes Proactively monitor customer health and implement action plans to mitigate churn Shape and enhance customer success programs Serve as a technical expert and provide feedback to the product roadmap Facilitate Customer Advisory Boards