Renewals & Retention Manager (Portuguese Speaking)

5+ years of experience in a quota-carrying role, managing renewals, or customer success role. Experience closing large complex time-sensitive software contracts, preferably within the SaaS industry. Proven ability to build deep, strategic relationships with customer contacts at all levels, including senior leadership. Experience in building, analyzing, and interpreting datasets to manage a pipeline. Track record of identifying key customer goals and steering value-based discussions. Excellent professional written and verbal communication skills. Experience mastering time management for retaining loyal customers and renewing contracts. Experience using and learning new software including Salesforce. Speak fluent Portuguese (and Spanish is a plus). Experience working in a Hybrid environment.

Secure and negotiate renewals with customer decision-makers. Develop strategies to mitigate churn and drive customer satisfaction. Identify upsell opportunities to grow revenue and increase Consumption Run Rate. Engage with accounts to improve customer relationships and become their internal advocate. Support customer onboarding and strengthen product knowledge. Collaborate with departments to resolve customer issues. Effectively communicate company messages and value proposition. Use analytical skills to advise strategy and identify industry trends. Maintain accurate customer master records in Salesforce.