Partner Support Specialist

Proven experience in a data analysis, business intelligence, or reporting role. Exceptional skills in data manipulation, cleaning, and visualization. Strong attention to detail and a commitment to data accuracy. Experience with analytics platforms and dashboard administration (e.g., Tableau, Power BI, internal tools). Excellent communication skills, with the ability to present complex data clearly to non-technical audiences. Primary internet connection with a minimum speed of 15 Mbps. Backup internet connection with at least 10 Mbps, capable of supporting work during a power outage. Desktop or laptop with Intel Core i5 (8th gen+) or i3 (10th gen+) or AMD Ryzen 5 (or equivalent) and 8 GB RAM. Functional backup device meeting or exceeding Intel Core i3 performance and functional during power interruptions. Functioning webcam. Noise-canceling USB headset. Quiet, dedicated home office space. Smartphone for communication and verification.

Serve as the initial point of contact for incoming support requests (tickets) from partners. Resolve Tier 1 issues and escalate Tier 2 technical or complex operational problems. Handle partner-related administrative tasks, including license adjustments and product entitlement management. Investigate, diagnose, and resolve issues covering product functionality and operational workflows. Collaborate cross-functionally to deliver timely and thorough solutions.