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Careem

Careem

Careem is building the Everything App for the Middle East, making it easier to move around, order food & groceries, manage payments, & more.

1001-5000 employees
Founded 2012
$200M series f
Customer Service
Private Company
WebsiteLinkedInEmailFacebookTwitterShareTweet
Customer ServiceLogisticsDeliveryRide SharingFinancial ServicesTransportation+1 more

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions3

Location: KarachiPakistan. Work 4 days a week in office & 1 day from homeAnd remotely from any country in the world for 30 days a year with unlimited vacation days per year.Full-TimeE-commercePosted
Automation & AI Manager
  • Program manage the end-to-end automation program roadmap for Careem Care: including but not limited to self-service flows, AI-driven triage, proactive notifications, and escalation automation
  • Partner with business and care leads across verticals (Food, Quik, Pay, etc.) to analyze contact drivers, disposition trends, and pain points to identify automation and process improvement opportunities.
  • Collaborate with Care and org-wide Engineering, Product, verticals, data science, and Operations to program manage and support roll out AI-enabled solutions that enhance care efficiency and quality of delivery
  • Drive change management to ensure successful adoption of automation tools across Careem’s regional care teams.
  • Support building care strategy across verticals , closely liaising with functional teams
  • Lead cross-functional projects, managing dependencies, timelines, and risks while maintaining strong stakeholder communication.
  • Localize and roll out solutions tailored and compliant to each market (UAE, Jordan, KSA)
  • Explore and pilot emerging AI/ML technologies (e.g., NLP, conversational AI, RPA) to enhance Careem’s automation capabilities.
  • Build clear documentation of systems, workflows, and success metrics to support scalability and transparency.
  • Track performance metrics (contact rate, deflection rate, NPS/CSAT, automation accuracy, FCR) and provide insights and recommendations for continuous improvement
PythonSQLMicrosoft Power BI+15 more
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About Careem

Careem is building the Everything App for the greater Middle East, simplifying everyday life for over 70 million customers across 10 countries. We offer ride-hailing, food and grocery delivery, and digital payments, all within one powerful platform. Our solutions create earning opportunities for 2.5 million Captains and drive innovation in urban mobility. From Dubai, we shape the future of digital services in the MENAP region.

How We Work

Careem embraces a remote-first philosophy, valuing flexibility and trust. We emphasize collaboration, with offices acting as dynamic meeting spaces. You can work remotely from anywhere globally for 30 days annually, enjoying unlimited vacation. Tech individual contributors work two days in the office, three from home. Our diverse team thrives on continuous feedback and an entrepreneurial spirit, fostering growth and impact.

Engineering at Careem

Our engineers tackle complex challenges in a region with diverse infrastructure needs. We build and scale solutions for demand-supply matching, dynamic pricing, and data analytics across multiple services. Our current focus involves pioneering AI to automate workflows and enhance customer experiences. You will apply machine learning to real-world problems, from optimizing logistics to streamlining internal operations. Our stack includes Python, pandas, NumPy, scikit-learn, TensorFlow, PyTorch, and XGBoost, alongside robust data analytics tools like SQL, Excel, and Power BI.

Why Join Us

  • Drive real impact by solving complex AI problems at a regional scale.
  • Work with a smart, motivated team that values learning and practical outcomes.
  • Enjoy significant flexibility with remote work options and unlimited vacation days.
  • Shape the future of mobility, delivery, and digital payments in emerging markets.
  • Access healthcare benefits and fitness reimbursements, supporting your well-being.

Benefits & Perks

  • Unlimited vacation days per year.
  • Work remotely from any country for 30 days annually.
  • Healthcare benefits and fitness reimbursements for gym and training classes.
  • Paid parental leave: 3 months for new mothers, 2 weeks for new fathers.
  • Sabbaticals: Unpaid sabbaticals of up to 3 months after 3 years of employment.
  • Competitive salaries benchmarked globally, plus performance bonuses.
  • Equity (RSUs) for senior positions with annual refreshes.

Tech Stack

widgetscmsweb_serverframework

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