Lead Onboarding Project Manager

Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent experience and PMI certification. Customer Experience Obsessed: Take a personalized approach to project management, understanding customer nuances and preferences. Master of Time Management: Consistently meet deadlines through effective scheduling and resource allocation. Able to create realistic timelines and monitor progress. Exceptionally Organized: Exhibit strong organizational abilities with meticulous attention to detail. Manage multiple priorities simultaneously. Natural Problem-Solver: Identify challenges proactively and implement effective solutions. Think critically to troubleshoot issues. Relationship Builder: Develop and maintain productive working relationships and demonstrate diplomacy. Strong Communicator: Demonstrate strong verbal and written communication skills. Self-Motivated: Take initiative, work independently, and anticipate needs. Highly Adaptable: Navigate changing priorities and maintain composure in high-pressure situations.

Work with customers, payment networks, banks, vendors, and cross-functional teams to ensure program delivery with accuracy and the highest level of quality. Act as the primary point of contact for customers during implementation and be able to design a customized implementation approach to align with the customer's specific needs. Use project management tools and methodologies to deliver projects on time and to exceptional standards. Develop deep relationships with our customers and understand their unique business objectives, challenges, and success criteria. Communicate effectively in a regulated and technical environment, partnering with revenue leads on customer needs.