Lead Onboarding Project Manager

Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent experience and PMI certification. Customer Experience Obsessed: You take a personalized approach to your project management and know the nuances and preferences of your customer. A Master of Time Management: You consistently meet deadlines through effective scheduling and resource allocation. Is able to create realistic timelines and monitor progress against key milestones. Exceptionally Organized: You exhibit strong organizational abilities with meticulous attention to detail. You can manage multiple priorities simultaneously while maintaining accuracy in all project documentation and tracking systems. A Natural Problem-Solver: You identify challenges proactively and implement effective solutions. You think critically to troubleshoot issues that may impact project timelines or deliverables. A Relationship Builder: You develop and maintain productive working relationships and you demonstrate diplomacy when managing competing interests and priorities. Strong Communicator: You demonstrate strong verbal and written communication skills with the ability to effectively convey information and ensure all stakeholders remain informed. Self-Motivated: You take initiative, work independently, and are able to anticipate needs and proactively address potential roadblocks. Highly Adaptable: You navigate changing priorities with ease and maintain composure during high-pressure situations. You can quickly adjust your approach based on evolving project requirements.

Work with customers, payment networks, banks, vendors, and cross-functional teams to ensure program delivery with accuracy and the highest level of quality. Act as the primary point of contact for customers during implementation and be able to design a customized implementation approach to align with the customer's specific needs. Use project management tools and methodologies to deliver projects on time and to exceptional standards. Develop deep relationships with our customers and understand their unique business objectives, challenges, and success criteria. Communicate effectively in a regulated and technical environment, partnering with revenue leads on customer needs.