Applyπ United States
π Real estate technology
- High school diploma or GED.
- 1-3+ years of experience in customer support, product support, or customer success in a SaaS environment.
- Strong interest in learning and teaching about the product.
- Excellent writing skills with a conversational style.
- Confidence in managing billing and account inquiries.
- Ability to notice patterns and improve processes.
- Organized and capable of handling multiple tasks.
- Proficient understanding of IT fundamentals, including hardware, software, networking, and internet usage.
- Experience troubleshooting technical issues and familiarity with HTML/CSS/JavaScript, APIs/JSON, and DNS.
- Experience using Hubspot or similar help desk platforms, Atlassian tools, and CRM systems.
- Proficiency in Windows and GSuite.
- Learn the real estate CRM and IDX website products and platform thoroughly.
- Engage with customers respectfully and enthusiastically.
- Troubleshoot technical issues and collaborate with platform experts to resolve them.
- Utilize knowledge bases and internal resources to assist customers.
- Contribute insights as a front-line support representative for feature development.
- Help streamline support processes as the customer base grows.
- Create and update clear documentation for clients and internal knowledge bases.
- Collaborate with other teams on projects to enhance customer operations.
- Respond to various support inquiries via phone and email.
- Remain informed about product updates.
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Posted 14 days ago
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