- Learn our real estate CRM and IDX website products and platform inside and out.
- Engage with our customers with respect, kindness, and enthusiasm during your ongoing interactions.
- Troubleshoot technical issues in our platform and work with our platform experts to identify, document, and fix problems.
- Leverage available resources, such as knowledge bases and internal documentation, or seek help from more experienced team members to solve customer problems efficiently.
- Contribute to the development of new features by synthesizing customer feedback and sharing your insights as a front-line support representative.
- Help drive strategy to make our support platform more efficient and scalable as our customer base continues to grow.
- Create clear, informative, and engaging documentation for both our client-facing and internal knowledge bases, and keep this documentation current as our platform evolves.
- Collaborate cross-functionally with other teams and departments on special projects to enhance Customer Experience operations.
- Answer phone, email, form-fill, and other support tickets on technical, educational, and account matters.
- Stay up-to-date with product developments as a part of a fast-paced and dynamic startup environment.
- Recognize at-risk customers and assist in their recovery.
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