Sierra Interactive

Sierra Interactive is a real estate platform that helps real estate professionals attract more leads and close more deals.

51-100 employees

Founded 2007

Productivity Tools

Private Company

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Productivity Tools CRM Lead Generation Real Estate

Fully Remote

This company is fully distributed with team members working remotely. Team members are distributed across the U.S. and Canada.

Open Positions1

United StatesFull-TimeReal Estate SaaSPosted

Support Analyst

Learn our real estate CRM and IDX website products and platform inside and out.
Engage with our customers with respect, kindness, and enthusiasm during your ongoing interactions.
Troubleshoot technical issues in our platform and work with our platform experts to identify, document, and fix problems.
Leverage available resources, such as knowledge bases and internal documentation, or seek help from more experienced team members to solve customer problems efficiently.
Contribute to the development of new features by synthesizing customer feedback and sharing your insights as a front-line support representative.
Help drive strategy to make our support platform more efficient and scalable as our customer base continues to grow.
Create clear, informative, and engaging documentation for both our client-facing and internal knowledge bases, and keep this documentation current as our platform evolves.
Collaborate cross-functionally with other teams and departments on special projects to enhance Customer Experience operations.
Answer phone, email, form-fill, and other support tickets on technical, educational, and account matters.
Stay up-to-date with product developments as a part of a fast-paced and dynamic startup environment.
Recognize at-risk customers and assist in their recovery.

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About Sierra Interactive

Sierra Interactive pioneers all-in-one real estate technology. Our platform empowers thousands of agents, teams, and brokers across North America. We provide IDX websites, CRM tools, and lead generation solutions. Our software helps real estate professionals attract more leads and close more deals. You join a company serving customers across the US and Canada.

How We Work

Sierra Interactive operates as a fully remote company. We build teams based on the best fit from anywhere in the U.S. Our team members work asynchronously across diverse locations. We value differing backgrounds, perspectives, and experiences. You find a supportive, high-accountability work environment here. We empower you to excel independently and collaboratively.

Engineering at Sierra Interactive

Our platform combines robust IDX websites with comprehensive CRM solutions. We integrate over 90 third-party tools, enhancing lead providers and data. You will work with technologies like WordPress, Cloudflare CDN, and Google Tag Manager. Our engineers continuously refine a platform that drives lead generation and operational efficiency. We craft solutions that streamline complex real estate workflows. You contribute to a system processing high volumes of real estate data.

Why Join Us

Contribute to a profitable, high-growth, fully remote company of 60+ employees.
Own meaningful client portfolios and directly impact business outcomes.
Receive paid health, vision, and dental insurance (full coverage for employees).
Benefit from a retirement plan with employer matching up to 4%.
Enjoy 15 days PTO, 10 paid holidays, and 12 weeks paid parental leave.

Benefits & Perks

100% remote work flexibility.
Competitive compensation package.
Paid health, vision, and dental insurance (full employee coverage, option for dependents).
Retirement plan with up to 4% employer matching.
Paid holidays and 15 days of paid time off.
12 weeks paid maternity and paternity leave.
Company-paid life and AD&D insurance.
Health advocacy and virtual health perks.

Tech Stack

mobilewidgetscms

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