Apply📍 United States, Canada
🧭 Full-Time
🔍 Real Estate Technology
- 1-3+ years working in customer support, product support, or customer success in a SaaS environment
- Proven skills in facilitating virtual and live training sessions with a customer-centric approach.
- Excellent writing skills with an engaging and conversational style.
- Facilitate feature adoption through live training within the first 90 days of customer onboarding.
- Serve as the primary point of contact post-sale through customer onboarding and training.
- Identify at-risk customers during onboarding and assist with turn-around strategies.
- Design and manage training content for the Knowledge Base, Sierra Academy, and external platforms.
- Conduct virtual and live one-on-one or group training sessions.
- Gather customer feedback to refine training materials and contribute to feature development.
- Answer inbound customer education questions and provide professional assistance.
- Escalate technical or product issues to Tier 2 Support when necessary.
- Contribute to the online community by answering questions and providing best practices.
Customer serviceLead GenerationDigital MarketingCRM
Posted about 1 month ago
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