Pearly Whites - Patient Services Coordinator

Excellent written and spoken English Experience managing patient or customer interactions by phone and email Strong organisational and time-management skills Proactive mindset with reliability in a fully remote setup High proficiency in Google Workspace (Docs, Sheets, Gmail) Strong numerical accuracy and attention to detail Patient-focused attitude Ability to work full-time UK hours from a quiet, stable environment

Professionally manage inbound patient phone calls Handle patient email correspondence promptly and accurately Manage dentist and clinician diaries and appointments Coordinate bookings, confirmations, and rescheduling requests Complete supporting admin tasks using Google Workspace Assist with numerical or basic financial admin, such as processing payments Maintain an exceptional patient experience Proactively suggest improvements to workflows and communication processes