Maintenance Coordinator

Proven experience in property maintenance coordination, facilities management, or property administration. Strong organisational skills with the ability to manage multiple maintenance requests simultaneously. Understanding of housing compliance requirements (e.g. HMO licensing, safety checks, etc.). Excellent communication skills with experience working with tenants, contractors, and property owners. Comfortable using property management or maintenance tracking systems. Fluent in English, both written and spoken. Access to a reliable internet connection and a laptop or desktop computer. Experience working in UK housing or supported accommodation sectors (Nice to Have). Knowledge of housing regulations and landlord responsibilities in the UK (Nice to Have). Familiarity with KPI tracking and performance reporting tools (Nice to Have).

Oversee maintenance and compliance activities across a diverse property portfolio. Manage HMO licensing, Temporary Exemption Notices, and ensure properties meet all legal and safety standards. Maintain a central property compliance register and schedule inspections, servicing, and remedial works. Liaise with property owners, service providers, and internal teams to plan and complete compliance-related tasks. Receive, log, and allocate maintenance requests, monitoring progress through to completion. Ensure all maintenance tasks are recorded accurately in internal systems. Identify opportunities to enhance reporting and quality control processes within the Maintenance Department. Develop and implement KPIs to monitor team performance and service delivery. Coordinate invoicing for maintenance-related works and manage rent deductions where applicable. Arrange access to properties for contractors and ensure tenants are informed of upcoming works. Maintain up-to-date records of works completed, invoices raised, and contractor communications.