Operations & Service Support Coordinator - MSP
Company:Remote Recruitment
Location:South Africa
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
Project CoordinationJiraOperations ManagementMicrosoft ExcelDocumentationMicrosoft Office SuiteCustomer serviceAttention to detailOrganizational skillsTime ManagementMultitaskingConfluenceTroubleshootingClient relationship managementRelationship managementProcess improvementTechnical supportCRM
Requirements:
2+ years of experience in an admin, service desk coordinator, or operations support role. Familiarity with MSP operations and service delivery models. Strong knowledge of tools such as Autotask, ConnectWise, HaloPSA, or similar platforms is advantageous. Exceptional communication and time-management skills. Ability to prioritise tasks, work independently, and manage client expectations. Proficient in Microsoft 365, Teams, Excel, and cloud-based communication platforms. Access to a reliable laptop and high-speed internet connection is essential.
Responsibilities:
Support daily operations of the service desk and project delivery teams. Coordinate technician schedules, escalate tickets, and follow up on service requests. Manage documentation, SLAs, reports, and customer records. Handle client communications, updates, and service feedback. Assist with procurement, license tracking, and supplier management. Maintain CRM, PSA, and ITSM systems. Provide ad-hoc executive and admin support. Identify opportunities to improve operational workflows.
