Patient Intake Specialist (Healthcare) - EST Hours (Remote)

Exceptional written and verbal communication skills in English Background in call center, intake, healthcare, or patient support is highly advantageous Proven ability to manage multiple moving parts, track deadlines, and follow up Patience and professionalism to handle sensitive conversations Proficiency with Google Drive, Central Reach (added benefit), Excel, and other administrative tools A self-starter who can independently document interactions, track tasks, and ensure no detail falls through the cracks Fixed fibre line internet with a minimum speed of 25 Mbps (upload & download) and ability to support a wired Ethernet connection Reliable power backup solution to manage load shedding and power outages

Handle inbound and outbound calls and texts from patients inquiring about Ketamine and Spravato treatments Respond compassionately to patients who may be experiencing mental health crises and are seeking urgent relief Educate patients on treatment options and schedule treatment sessions Follow provided scripts and guidelines, while confidently navigating nuanced conversations Adapt conversations based on patient needs, emotions, and level of understanding Gently address questions, concerns, and objections with a supportive, consultative approach Accurately document interactions using internal systems