Customer Success Manager

7-10 years of direct experience with billing, reimbursement, and/or prior authorization. Willingness to engage directly with beneficiaries to convey information. Adept writer with clear and concise communication skills. Self-starter committed to quick learning and autonomous execution. Proven ability to improve process efficiency. Truth-teller who communicates facts objectively. Eye for detail and ability to balance big picture with minutia.

Develop and refine internal procedures and workflows. Maintain organized customer and beneficiary documentation. Serve as primary point-of-contact for reimbursement vendors. Track reimbursement request status and ensure timely adjudication. Facilitate proactive outreach to beneficiaries regarding reimbursement status. Review all written correspondence to beneficiaries. Field incoming reimbursement requests. Respond to inquiries from internal stakeholders and customers. Maintain data dashboards and associated reporting.