IA Onboarding Specialist

Posted about 1 month agoViewed

ArgentinaFull-TimeAI, Operations

Company:Darwin AI

Location:Argentina

Languages:English, Portuguese, Spanish

Seniority level:Middle, Proven experience

Experience:Proven experience

Skills:

Project ManagementArtificial IntelligenceProduct OperationsAgile methodologiesDocumentationCommunication SkillsCustomer serviceJSONCustomer SuccessClient relationship managementTechnical support

Requirements:

Proven experience in Customer Experience, Onboarding, or Technical Support roles Ability to analyze client needs and translate them into technical configurations Experience creating and managing JSONs, and understanding of structured logic flows Familiarity with automation tools like Zapier is a plus Strong organizational skills, with the ability to manage multiple onboarding projects in parallel Team player who can collaborate across departments and adapt to dynamic environments A strong passion for technology, innovation, and artificial intelligence Excellent verbal and written communication skills, with a proactive, client-first attitude

Responsibilities:

Carry out the onboarding process of new client accounts Conduct kick-off meetings with clients Build and configure AI assistants using internal tools Collaborate with Sales, Customer Support, and Product teams Maintain clear and consistent communication with clients through WhatsApp Deliver the first version of the AI promptly Monitor and manage onboarding timelines Provide initial training and resources to clients