AI Trainer Onboarding and Support Specialist

2+ years of experience in customer support, onboarding, or community management roles Genuine passion for helping people and solving their problems Excellent written communication skills—you're clear, friendly, and empathetic Strong problem-solving skills and the ability to think on your feet Comfort with technology and the ability to learn new tools quickly High attention to detail and organizational skills Ability to work a fixed schedule, including potential night or weekend shifts Experience working independently and managing your own workload Patience and professionalism, even in challenging situations

Respond to support tickets from AI trainers across multiple channels—email, chat, and internal platforms Guide new trainers through onboarding: answering questions, troubleshooting setup issues, and helping them get started on their first tasks Handle questions about payments, scheduling, task assignments, platform navigation, and general policies Troubleshoot technical issues and escalate complex problems to the right teams Create and maintain help documentation, FAQs, and onboarding materials based on common questions Track support metrics and identify patterns that can improve the trainer experience Work closely with operations and product teams to communicate trainer feedback and help improve our systems Maintain a fixed schedule that may include night or weekend shifts to support trainers across time zones Help build a welcoming, supportive community for our global network of AI trainers