Dispatcher for Towing and Roadside
Company:Genius Agency AI
Location:Brazil
Languages:English
Seniority level:Proven experience
Experience:Proven experience
Skills:
Communication SkillsProblem SolvingCustomer serviceMultitaskingEnglish communicationTroubleshootingActive listening
Requirements:
Proven experience in dispatching, customer service, or a related field (knowledge of towing and Roadside assistance) Excellent communication and active listening skills Ability to multitask and work efficiently under pressure Strong problem-solving and decision-making abilities Reliable internet connection and a quiet home workspace Proficient in using computers, VoIP systems, and web-based tools Willingness to work flexible shifts, including weekends and holidays Must be self-motivated, responsible, and able to work with minimal supervision Good command of written and spoken English Must have a functioning PC or laptop with updated operating system and headset
Responsibilities:
Serve as the primary point of contact for customers in need of assistance for Roadside Assistance Coordinate prompt and efficient service responses
