Product Manager CRM Integrations & Automation

2–3+ years of Product Management experience building and scaling enterprise SaaS, cloud platforms, or integrations-focused products. Hands-on understanding of CRM platforms— example, ideally Salesforce Administrator-level knowledge (objects, flows, app builder, security model, metadata, API limits, eventing). Some background in systems integration, including REST APIs, event-driven architectures, authentication models (OAuth), data synchronization, CTI adapters, embedded frameworks and middleware concepts. Familiarity with automation builders, workflow engines, or low-code platforms (e.g., Salesforce Flow, Power Automate, iPaaS tools). Experience working in agile environments and partnering closely with engineering, design, and architecture teams. Demonstrated ability to drive cross-functional alignment and influence without authority. Experience with CCaaS solutions, customer support workflows, and telephony/contact center integrations is a plus. Excellent written and verbal communication, especially when explaining technical concepts to non-technical audiences. Strong analytical skills and comfort defining KPIs for platform products. Ability to work effectively in a global, remote-first environment. Bachelor’s degree in computer science, engineering, or related work experience.

Define, realize, and optimize the product roadmap, release planning, and feature delivery Co-define the strategy for the future of integrations—specifically deep CRM interoperability and automation frameworks. Identify and validate opportunities related to CRM workflows, data synchronization, embedded UI frameworks, and extensibility patterns. Partner with engineering to make swift decisions based on data, move fast, and deliver value for customers Define success metrics across product adoption, integration reliability, automation throughput, CRM admin experience, and platform performance. Work with GTM, Product Marketing, Support, and Enablement to ensure new capabilities are launched with clarity, accuracy, and maximum adoption. Act as a subject-matter expert for CRM-embedded contact center use cases, speaking confidently with customers, prospects, and partners. Analyze the competitive landscape (CCaaS, iPaaS, CRM-native automation) to inform differentiation and long-term strategy. Engage with customers during pre-sales and post-sales implementations to ensure the product will help them reach their desired business outcomes.