Product Manager CRM Integrations & Automation

2–3+ years of Product Management experience building and scaling enterprise SaaS, cloud platforms, or integrations-focused products Hands-on understanding of CRM platforms, ideally Salesforce Administrator-level knowledge Background in systems integration, including REST APIs, event-driven architectures, authentication models (OAuth), data synchronization, CTI adapters, embedded frameworks and middleware concepts Familiarity with automation builders, workflow engines, or low-code platforms (e.g., Salesforce Flow, Power Automate, iPaaS tools) Experience working in agile environments and partnering closely with engineering, design, and architecture teams Demonstrated ability to drive cross-functional alignment and influence without authority Experience with CCaaS solutions, customer support workflows, and telephony/contact center integrations is a plus Excellent written and verbal communication skills Strong analytical skills Ability to work effectively in a global, remote-first environment Bachelor’s degree in computer science, engineering, or related work experience

Define, realize, and optimize the product roadmap, release planning, and feature delivery Co-define the strategy for integrations, focusing on CRM interoperability and automation frameworks Identify and validate opportunities related to CRM workflows, data synchronization, embedded UI frameworks, and extensibility patterns Partner with engineering to make swift decisions based on data, move fast, and deliver value for customers Define success metrics across product adoption, integration reliability, automation throughput, CRM admin experience, and platform performance Work with GTM, Product Marketing, Support, and Enablement to ensure new capabilities are launched with clarity, accuracy, and maximum adoption Act as a subject-matter expert for CRM-embedded contact center use cases Analyze the competitive landscape (CCaaS, iPaaS, CRM-native automation) to inform differentiation and long-term strategy Engage with customers during pre-sales and post-sales implementations