Apply📍 USA
🧭 Full-Time
🔍 Cloud contact center
- Fluent in English: Reading, Writing, Speaking.
- Excellent written and verbal communication skills.
- Previous experience in a client-facing technical role for a CCaaS business.
- Must have a dedicated quiet workspace with high-speed internet.
- Strong problem-solving, decision-making, and critical-thinking skills.
- Professional, courteous, and committed to providing great customer support.
- Open-minded, positive, and eager to learn.
- Great attitude and a team player.
- Keen to mentor and help train junior team members.
- Experience using a ticketing system.
- Answer technical support tickets via email, chat, screen shares, and phone.
- Communicate with customers in a professional and empathetic manner.
- Provide timely and accurate customer feedback.
- Manage multiple tickets and tasks simultaneously.
- Collaborate with engineering and product teams to solve complex issues.
- Identify, document, and follow up on product bugs and features.
- Act as a liaison between engineering, customer success, and sales.
- Document customer interactions in CRM.
- Contribute to knowledge base articles and documentation.
- Perform other tasks assigned by Customer Care Leadership.
- Willing to work flexible hours and weekends.
LeadershipCommunication SkillsAnalytical SkillsCollaborationMentoringWritten communication
Posted 2024-10-22
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