- Serve as the primary technical point of contact for assigned accounts.
- Support onboarding, product training, and enablement to ensure seamless deployment and product usage.
- Translate business needs into technical solutions; drive use case road map and guide feature utilization.
- Partner with customer to strategize on adoption and innovation roadmap.
- Facilitate business reviews to track ROI, performance against KPIs, and alignment with strategic goals.
- Drive customer health and retention by identifying risks and delivering proactive success plans.
- Manage customer risks and escalations.
- Analyze product usage data and customer insights to identify opportunities for greater impact.
- Partner closely with Account Executives, Sales Engineers, and Support to deliver a unified customer experience.
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