Sr. Manager, Digital Renewals

7+ years experience in SaaS, recurring revenue, or subscription-based business, with emphasis on renewals or customer success 3+ years of people management experience, including managing managers and scaling teams Deep experience with digital commerce or self-service renewal workflows Track record driving measurable improvements in renewal rates and customer lifecycle performance Strong analytical and process optimization skills, with experience using CRM and digital tools Excellent cross-functional communication and project leadership abilities Background in high-growth environments and/or public company experience (ideal) Deep familiarity with B2B sales, digital adoption, or experience with auto-renewal operations (ideal)

Own strategy and operations for sales-assisted, self-service, and auto-renewal commercial renewals Lead, develop, and inspire a team responsible for 1:1 and scaled renewal motions Collaborate with Sales, Customer Success, Product, and Marketing to optimize the digital renewal journey and drive improved retention and expansion Set and manage performance metrics aligned to renewal revenue, customer experience, and operational efficiency Build processes and leverage technology to improve automation, self-service, and enablement for the renewal customer base Serve as a champion for customer value, identifying and removing renewals friction points and proactively mitigating churn risk Champion, role model, and embed Samsara’s cultural principles