Renewals Manager
Company:Zapier
Location:North America, Europe, EST, PST
Languages:English
Seniority level:Manager, 3-5+ years
Experience:3-5+ years
Skills:
LeadershipNegotiationCustomer SuccessAccount ManagementCross-functional collaborationRelationship managementSales experienceProcess improvementCRM
Requirements:
3-5+ years in renewals, deal desk, account management, or sales roles in SaaS Exposure to enterprise contracts Commercially minded Customer-centric negotiator Process-driven operator Thrive in CRM tools (HubSpot, Gong) Cross-functional partner Adaptable and scrappy
Responsibilities:
Lead standard renewals for the upmarket segment Hunt for expansion and logo retention Generate renewal proposals and manage the paper process Oversee commercial negotiations with customers Protect logo retention and ARR outcomes Identify and escalate renewal risks Collaborate with RevOps, Billing, Legal, and Sales Improve pricing and packaging options Partner with Customer Success Managers Maintain accurate renewal forecasts in Gong and HubSpot Provide updates on renewal risk and forecast variance Refine renewal processes, tooling, and communications Capture and share learnings from renewals
