Solutions Engineer

3-5 years’ experience in Solutions/Sales Engineering, Solutions Consulting, or Technical Account Management (ideally in FinTech or SaaS). Strong understanding of payment processing (card-present, card-not-present, tokenization, gateways, acquiring). Demonstrated experience producing solution design documents or technical scoping materials. Proven ability to work cross-functionally across technical and non-technical teams. Exceptional communication and documentation skills. Comfortable presenting and demonstrating solutions to varied audiences.

Assess and qualify customer requirements in collaboration with BDMs and CAMs. Recommend tailored solutions and evaluate feasibility of customer-specific requests. Document customer use cases, solution designs, and onboarding plans. Respond to technical questions on NMI’s platform. Provide tailored demonstrations of the NMI platform. Develop and deliver bespoke training content. Support Sales in responding to RFPs. Raise and track product enhancement requests. Relay feedback, feature gaps, and usability insights to the Product team. Stay current on product updates and roadmap discussions. Support technical enablement of acquiring partners. Represent NMI at industry events.