Customer Service Representative (Latin America)

At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity Excellent English communication skills, both written and verbal (at least B2 level) Excellent phone, email, and instant messaging communication skills Solid organizational and time management skills Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP Experience with word-processing software and spreadsheets (e.g., MS Office) Knowledge of online calendars and scheduling (e.g., Google Calendar) Proactive & confident with keen attention to details USB Headset with Noise Cancellation feature Working Webcam Computer with at least 1.8 GHz processor and at least 4GB RAM Main Internet Service Speed: at least 25 Mbps cable connection Backup Internet Service Speed: at least 10 Mbps

Manage inbound and outbound calls Resolve customer concerns effectively and efficiently Build sustainable relationships and trust with customer accounts through open and interactive communication Ensure customer satisfaction in every interaction Keep records of customer interactions, process and update customer accounts and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Ad hoc tasks